PRIVACY POLICY

This Privacy Policy describes how Perfume Emporium (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from perfumeemporium.co.uk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include device information, browser information, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as Shopify or our payment processors.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, and manage your account.

  • Marketing and Advertising: To send promotional communications and tailor advertising on our Site and other platforms.

  • Security and Fraud Prevention: To detect and investigate possible fraudulent or illegal activity.

  • Communicating with You: To provide customer support and improve our business relationship.

Cookies

Like many websites, we use Cookies on our Site to power and improve our Services, run analytics, and better understand user interaction. You can choose to set your browser to remove or reject Cookies, though this may impact your user experience.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, including:

  • Vendors who perform services on our behalf (IT management, payment processing, shipping, etc.).

  • Business and marketing partners.

  • In connection with business transactions or to comply with legal obligations.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children.

Security and Retention

Please be aware that no security measures are perfect. We retain your personal information based on factors such as account maintenance needs, legal obligations, and dispute resolution.

Your Rights

Depending on where you live, you may have rights to access, delete, correct, or port your personal information, as well as the right to opt-out of targeted advertising or withdraw consent. You may exercise these rights by contacting us via the details below.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are an EEA resident and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including transfers outside of Europe using recognized transfer mechanisms.

Contact Information

Questions about our Privacy Policy should be sent to us at:

Phone: +44 7506 431202
Email: info@perfumeemporium.co.uk
Address: 806 Ripple Rd, Barking IG11 0TT, United Kingdom
Support: Monday to Friday: 9:00 AM – 5:00 PM